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Smart Cabinet Issue
 
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Smart Cabinet Issue

9 Posts
4 Users
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mlaurin
(@mlaurin)
Eminent Member Customer
Joined: 1 year ago
Posts: 49
Topic starter  

Any body still have the same problem again and again about your smart cabinet use the battery ?

After many update from BCN3D still not fix!


   
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Support BCN3D
(@support-bcn3d)
Trusted Member Admin
Joined: 3 years ago
Posts: 54
 

Hello,

I'm really sorry that you still have the problem, can you share with us your email or serial number to track the incidence and report it internally?


   
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mlaurin
(@mlaurin)
Eminent Member Customer
Joined: 1 year ago
Posts: 49
Topic starter  

@support-bcn3d My email is mlaurin@duvetallied.com 

 


   
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Support BCN3D
(@support-bcn3d)
Trusted Member Admin
Joined: 3 years ago
Posts: 54
 

Thanks! we're checking internally more options to solve the problem, when we have a solution we will get in contact with you. 

However this error doesn't affect the normal function of your smart cabinet, the humidity control is working correctly and the UPS will work correctly in case of a blackout

Also, if any else has the same issue, please open a ticket through: https://support.bcn3d.com/knowledge/kb-tickets/new


   
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matthew.reynolds
(@matthew-reynolds)
New Member Customer
Joined: 1 year ago
Posts: 2
 

Hi @mlaurin

 

We (Myself & @christian-berger) were having the same issue with ours since about 2 months. Cabinet humidity & function were still there but the printer screen always said it had lost connection to the UPS.

 

I found this on BCN3D's website last Friday and carried it our this morning step for step and this fixed the problem for us. I expect there's a bug somewhere in one of the last firmware updates that breaks the connection unless you do this hard restart of the UPS/Cabinet.

 

https://support.bcn3d.com/knowledge/connect-smart-cabinet

 

let me know if works for you.


   
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mlaurin
(@mlaurin)
Eminent Member Customer
Joined: 1 year ago
Posts: 49
Topic starter  

@support-bcn3d Can you tell me if other problem have been fixed?

Like when you drain out of batterie, the printed just shut off whiteout put itself in safe position that result in a lost print !

I have also request if is possible to know how much humidity are in the cabinet from the HMI.

Maybe also add timer to know how much time is left for recuperation "dehumidification units".

Also add how many cycle the units have done so if is to much cycle in a month the user can maybe control is environment to lower the cycle. 


   
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mlaurin
(@mlaurin)
Eminent Member Customer
Joined: 1 year ago
Posts: 49
Topic starter  

@matthew-reynolds I confirm that solved the problem thank you so much.

I feel sad to hide this beautiful PSU behind that grill 🤣  


   
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jeroen.vl
(@jeroen-vl)
New Member Customer
Joined: 3 months ago
Posts: 2
 

Hello @ BCN3D

THe smart cabinet, the large filament rolls drag on the bottom of the tray. This causes many print failures, especially in the early stages of the rolls.The middle support is short, make it longer. There is still room at the top

Greetings Jeroen


   
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jeroen.vl
(@jeroen-vl)
New Member Customer
Joined: 3 months ago
Posts: 2
 

Upper roll


   
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