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Bad flash of R17


kfoisy
(@kfoisy)
New Member Customer
Joined: 2 months ago
Posts: 2
Topic starter  

Hi, I think my printer is the R17 but not 100% certain. I submitted a support ticket. I have not used in a few years and just recently decided to start it up. I thought I would start by updating the firmware. I must have chosen the wrong version because my unit is no longer functioning correctly. It powers up but the menus are not correct. Now, I want to try to get the right version on it but USB is no longer responding. I can't provide my serial number because the unit menu displays info screen with no data. There's also no sticker inside or outside with serial. And I no longer have the shipping box. My invoice has no serial number. I did put my order number and date in the support request. Printer is not usable and I'm looking for guidance on how to restore the firmware back to usable state. 

 

Thanks!


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jcalicchio
(@jcalicchio)
Member Moderator
Joined: 1 year ago
Posts: 33
 

Hello,

I've replied to the support ticket with the instructions to set the serial number in the printer and solve the problem. If updating the files of the screen doesn't solve the problem with the menus: https://support.bcn3d.com/knowledge/update-micro-sd-files-lcd-bcn3d-sigma try to update the firmware of the printer, to connect the printer to the PC you can follow this guide: https://support.bcn3d.com/knowledge/connect-computer-bcn3d-sigma


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kfoisy
(@kfoisy)
New Member Customer
Joined: 2 months ago
Posts: 2
Topic starter  

Hi,

Not sure you read my message correctly. You provided me with instruction for updating the LCD files. Your instructions say there is an image (RTF file) that need to be written to the card. The file that you reference with link provided is not an RTF file. The link points to an archive of what looks like source files. Please.. there is a lot of time being wasted back and forth with miscommunication. Please review your instruction and look at the link you provided so that you can see for yourself that it is not correct. I need the link to the correct file.
 
Thank you.

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