Jul 22, 2016 at 1:30 pm #11067
Everything is out of the box, I am super excited to make my first calibration and the Y axis don’t seem to move!
So of course the nozzle instead of moving around the print bed is moving across the glass and press like a maniac!
Did I miss something?
Many thanks in advance.Jul 22, 2016 at 2:52 pm #11073jamesballaParticipant
not sure I follow mate, can you upload a vid to youtube ?Jul 22, 2016 at 3:12 pm #11079
OK here is a video of the issue I’m having.
https://www.youtube.com/watch?v=G44a4r6PzHg&feature=youtu.beJul 22, 2016 at 3:26 pm #11082jamesballaParticipant
that’s weird. Did the glass plate just tilt sideways ?
Stupid question but you removed all the cable ties so theres nothing stopping any of the gears or whatnot from moving ?
I’m having calibration issues as well 🙁 the extruders are going so far forward theyre catching on the frame of the printer. Very disappointing had to oil after about 15 hours of printing and now this, starting to get a little concerned…. Wasn’t a cheap printer.Jul 22, 2016 at 3:35 pm #11084
The thing is there were no cable ties at all!
I’m afraid they rushed the packing before going on holiday! 🙂
It sure wasn’t a cheap printer so right now I’m a bit annoyed by the entire thing.Jul 22, 2016 at 4:18 pm #11097vladParticipant
Nicolas, can you move the rail manually?Jul 22, 2016 at 4:30 pm #11100Technnical Support BCN3DModerator
our new packaging does not requiere any ties, as the foams keep the heads in place, so don’t worry about that.
I just sent you an e-mail to see if we can detect the issue.
David TrilloJul 22, 2016 at 6:48 pm #11105
Yes it moves no problem.
All the plugs seems OK, the Y motor is just not working.Aug 4, 2016 at 9:51 pm #11601JustinParticipant
I just got my Printer and it’s doing the exact same thing as yours was in the Video. Has there been any resolution on how to fix it yet?Aug 5, 2016 at 12:04 pm #11620
The Y axis doesn’t move as well?
I’m really sorry for you but also kind of glad not being the only one.
The technical department asked me to check all the connections for the Y motor including the connection to the main board.
You have to open the middle blue plate for that. It’s all pretty well labelled you’ll see a Y.
For me everything was fine so I had to send back my printer (free of charge of course, they picked it up).
Unfortunately they are close right now so I guess I’ll get my printer back at the end of August 🙁
I advise you write a ticket to explain your problem but I’m not sure you’ll get an answer before the end of August.
Once there is somebody to answer they are pretty reactive.Aug 5, 2016 at 9:19 pm #11647JustinParticipant
Thanks for the fast response. Tech support told me to do the same thing. It appears that the Ribbon cable for the Y Axis underneath the Blue Cover was not seated properly on the Main Board (even though it looked like it was). I unseated it and then re-inserted it two or three times (trying to calibrate after each time) and then it suddenly started to work.
JustinAug 6, 2016 at 3:45 pm #11655
Wow I’m happy for you!
I only tried it once, maybe I should’ve insisted more.
Enjoy your printer.
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