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Workbench Series

Desktop Series

Peripherals

 
 

Technical

 

Technical Service & Support – US

BCN3D Technologies, a 3D printer manufacturer based in Gavà (Barcelona), is looking for a Technical Service & Support to join our team and help us grow in the US market.

WHAT DO WE DO?

At BCN3D we design, manufacture and sell all over the world top-quality desktop-sized FFF 3D printers. We offer our customers a complete solution to their needs thanks to our products, which are world-renowned for their versatility and reliable performance.

In addition, BCN3D is driven by a pure Open Source working methodology, aimed to make the 3D printing technology accessible to the society, becoming an active player in its technological development.

SUMMARY

We are a company that has had rapid growth in EMEA and now focusing our attention on building a US-based team to dramatically increase sales, raise brand awareness, and improve our service and support offerings. This is a growth opportunity for someone who has a desire to be a technical “jack of all trades.” You will be the face of technical services to our partners and customers in the US, as well as be a bridge to our engineering and support team in Spain. Thus adaptability, accountability, and problem solving are key attributes needed for this position to help us achieve our goals.       

RESPONSIBILITIES

  • Work closely with our US channel sales manager in the Northeast to offer technical support for our resellers and end-users relating to our FFF 3D printer line. 
  • Troubleshooting, reporting, and management of 3D printer service tickets from partners and users.
  • Direct maintenance and repair of our 3D printers that return for service or recertification as needs evolve.
  • Work with our Barcelona-based engineering team to ensure customer service projects’ needs are met. 
  • Provide an additional layer of pre-sales applications engineering, detailed product education, and part benchmarking when needed.
  • Supporting marketing activities by attending trade shows, conferences, and other marketing events.
  • Aiding partners with onsite or remote training on operation, technical presentations, and demonstrating how a product meets client needs.

QUALIFICATIONS

  • A solid Technical or Engineering background
  • Related degree or master’s student
  • Fluent English, both written and spoken (Spanish is a plus)
  • Excellent Verbal and Communication skills  
  • Sound judgment and good business sense
  • Team Player and flexible 
  • The ability to build relationships quickly and effectively
  • Analytical and problem-solving skills
  • Self-reliance and personal management skills 

WHY BCN3D?

Do you want to be part of a young, innovative, multidisciplinary, passionate, and highly motivated team? Then, BCN3D, a leader in the desktop 3D printing industry, is your place. Boost your professional career in a steadily-growing sector and develop your technical skills in an inspiring startup environment. 

INTERESTED?

Interested candidates should send their updated CV indicating Technical Service to: jobs@bcn3d.com

At BCN3D we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer.

In accordance with the General Data Protection Regulation – EU-2016/679, in its article 7, you give your consent to the processing of your data in the selection process and to contact you in case we are interested in your work and social profile, to cover a job vacancy.
You can exercise your rights of; access, suppression, opposition, rectification, limitation and portability of your data, by communicating in writing and a photocopy of your ID card, to the company itself, at the following address: C/ de Miquel Servet, 18, 08850 Gavà, Barcelona or by e-mail to: rrhh@bcn3d.com
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