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Industrial Series

Workbench Series

Peripherals

 

Epsilon Support Plans

The Epsilon Support Plans are designed to provide better customer satisfaction, improved ROI and reduced downtime. The plans are available in the form of either a 1 year, 2 year or 3 year term. The 1 year plan runs alongside our standard 12 month warranty. The 2nd and 3rd year plans include an extension of the warranty.

Benefits

  • Direct phone line

    Direct phone line

    You’ll have phone access to certified Epsilon experts during business hours.
  • Priority email & online chat support

    Priority email & online chat support

    Get prompt and friendly support with our team of dedicated agents, providing a response time of less than 24 hours.
  • Remote Training

    Remote Training

    Maximize your team's productivity with our private remote training session - receive expert guidance 1 month post installation to ensure a seamless integration.
  • Extended warranty

    Extended warranty

    Get peace of mind. When you purchase a 2 or 3 year plan, you'll receive an extended warranty on your printer.
  • Maintenance Kit

    Maintenance Kit

    Get the most out of your printer with our Support Plan, which includes a Maintenance Kit filled with all the tools you need for continuous optimal performance!

Plans

  • Basic Plan

    Included with the printer

    • Email & online chat support (response time 48-72h)
    • 1 year warranty (worldwide)
    Free
  • Epsilon Support Plan

    1 year

    • Priority email & online chat support (response time less than 24h)
    • Access to a dedicated support phone line (08:30 - 17:30 CET)
    • 1 hour call with BCN3D Applications Engineer (1 month after installation)
    • BCN3D Maintenance Kit
    • 1 year warranty (worldwide)
    995€ / 1,095$
  • RECOMMENDED

    Epsilon Support Plan

    2 years (Incl. Extended Warranty)

    • Priority email & online chat support (response time less than 24h)
    • Access to a dedicated support phone line (08:30 - 17:30 CET)
    • 1 hour call with BCN3D Applications Engineer (1 month after installation)
    • BCN3D Maintenance Kit
    • 2 years warranty (worldwide): 1 standard year plus 1 extended year.
    1,990€ / 2,195$
  • Epsilon Support Plan

    3 years (Incl. Extended Warranty)

    • Priority email & online chat support (response time less than 24h)
    • Access to a dedicated support phone line (08:30 - 17:30 CET)
    • 1 hour call with BCN3D Applications Engineer (1 month after installation)
    • BCN3D Maintenance Kit
    • 3 years warranty (worldwide): 1 standard year plus 2 extended years.
    2,985€ / 3,295$

FAQS

  • How to purchase a Support Plan?

    While getting your quote, please make sure you include it in the form. You can also purchase it via our distributors. Ask them to include it in your quote.

  • Can you purchase a Support Plan after you purchase a 3D Printer?

    If a customer opts not to purchase an Epsilon Support Plan upfront, they have a period of 30 days from activation of their printer to purchase one. It is not possible for a customer to purchase an extension of the Plan at the end of their term. This means that multi year plans should always be purchased upfront.

  • I have a Support Plan, how can I schedule my hour with a BCN3D Applications Engineer?

    Please visit this website and schedule it. Remember that it should be done 1 month after installation.

  • Which are warranty terms if I purchase a plan with an extended warranty?

    The 2nd and 3rd Year warranty terms are subject to the same conditions detailed in the standard 12-month warranty document. Find the warranty details here: support.bcn3d.com/knowledge/bcn3d-warranty