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Basic Plan
Included with the printer
- Email & online chat support (response time 48-72h)
- 1 year warranty (worldwide)
Free
Epsilon Support Plans
Benefits
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Direct phone line
You’ll have phone access to certified Epsilon experts during business hours. -
Priority email & online chat support
Get prompt and friendly support with our team of dedicated agents, providing a response time of less than 24 hours. -
Remote Training
Maximize your team's productivity with our private remote training session - receive expert guidance 1 month post installation to ensure a seamless integration. -
Extended warranty
Get peace of mind. When you purchase a 2 or 3 year plan, you'll receive an extended warranty on your printer. -
Maintenance Kit
Get the most out of your printer with our Support Plan, which includes a Maintenance Kit filled with all the tools you need for continuous optimal performance!
Plans
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Epsilon Support Plan
1 year
- Priority email & online chat support (response time less than 24h)
- Access to a dedicated support phone line (08:30 - 17:30 CET)
- 1 hour call with BCN3D Applications Engineer (1 month after installation)
- BCN3D Maintenance Kit
- 1 year warranty (worldwide)
995€ / 1,095$ -
RECOMMENDED
Epsilon Support Plan
2 years (Incl. Extended Warranty)
- Priority email & online chat support (response time less than 24h)
- Access to a dedicated support phone line (08:30 - 17:30 CET)
- 1 hour call with BCN3D Applications Engineer (1 month after installation)
- BCN3D Maintenance Kit
- 2 years warranty (worldwide): 1 standard year plus 1 extended year.
1,990€ / 2,195$ -
Epsilon Support Plan
3 years (Incl. Extended Warranty)
- Priority email & online chat support (response time less than 24h)
- Access to a dedicated support phone line (08:30 - 17:30 CET)
- 1 hour call with BCN3D Applications Engineer (1 month after installation)
- BCN3D Maintenance Kit
- 3 years warranty (worldwide): 1 standard year plus 2 extended years.
2,985€ / 3,295$
FAQS
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- How to purchase a Support Plan?
While getting your quote, please make sure you include it in the form. You can also purchase it via our distributors. Ask them to include it in your quote.
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- Can you purchase a Support Plan after you purchase a 3D Printer?
If a customer opts not to purchase an Epsilon Support Plan upfront, they have a period of 30 days from activation of their printer to purchase one. It is not possible for a customer to purchase an extension of the Plan at the end of their term. This means that multi year plans should always be purchased upfront.
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- I have a Support Plan, how can I schedule my hour with a BCN3D Applications Engineer?
Please visit this website and schedule it. Remember that it should be done 1 month after installation.
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- Which are warranty terms if I purchase a plan with an extended warranty?
The 2nd and 3rd Year warranty terms are subject to the same conditions detailed in the standard 12-month warranty document. Find the warranty details here: support.bcn3d.com/knowledge/bcn3d-warranty